Degraded Performance - Usage Data & Reporting Delays

Incident Report for Cloudinary

Resolved

The affected delivery and usage reports should now be fully operational. If you're still experiencing issues loading usage reports or dashboards and the problem remains after a hard refresh of your browser, please open a support request for our team to check the details.

Posted Oct 21, 2025 - 10:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2025 - 16:40 EDT

Investigating

Following an incident with a third-party service provider, we’re experiencing delays in receiving and processing usage data. Until this is resolved, dashboards and reports in your account may load inconsistently or appear out of date (missing the last few hours of usage).

Posted Oct 20, 2025 - 09:29 EDT

This incident affected: Digital Asset Management (DAM) and Billing.